Shipping policy

How long will it take for my order to be delivered and how much does it cost?

UK (Mainland)-  2-5 working days - £6.49
International - EU (European Union): 10-12 working days - £22.99
International - Worldwide (Rest of World) : 12-17 working days - £27.99

* Any orders placed during University closure time (e.g. Christmas and Easter closure weeks) will be processed when the University reopens.

**Please note that some countries are experiencing delayed services which are outside of our control.

***BREXIT - Customs duties and VAT: Please note that any deliveries outside of the UK for both consumer and businesses may be liable for additional Customs duties and VAT, which will be dependent on the value, country of origin of the products shipped and the country destination and which will need to be paid by the customer.

Can I track my delivery?

When your order is dispatched, you will be sent an e-mail with your tracking number.

Where do I pick up a Click & Collect order?

When your Click & Collect order is ready, you will receive a pick-up notification to go and collect it from The Hideout on campus.

Orders for delivery to Manor Park Campus addresses: 

These will be delivered to Manor Park Reception.

Orders for delivery to Stag Hill Campus addresses:

These will be delivered to the relevant Residence Receptions.

Campus Catering Gift Card: 

Shipping is not available for Campus Catering Gift Cards purchased On MySurrey Store. These will only be collected from The Hideout.